{"id":85,"date":"2006-05-04T09:34:38","date_gmt":"2006-05-04T16:34:38","guid":{"rendered":"https:\/\/www.designswarm.com\/blog\/?p=85"},"modified":"2006-05-04T09:34:38","modified_gmt":"2006-05-04T16:34:38","slug":"service-design-broken-down","status":"publish","type":"post","link":"https:\/\/www.designswarm.com\/blog\/2006\/05\/service-design-broken-down\/","title":{"rendered":"Service design broken down"},"content":{"rendered":"<p>I found this great <a href=\"http:\/\/west.cmu.edu\/west_connect\/events_news\/events\/2616391.html\">servic design conference<\/a> at Carnegie Mellon, through Jan-Christoph my secondary advisor for my thesis and this just makes me want to grab a ticket to the US and go AWOL for 2 days during our exhibition : P<\/p>\n<p>I especially like the breakdown that was given which illustrates perfectly the different aspects of service design, better than what i was taught actually:<\/p>\n<p>Discover:<\/p>\n<p>Territory Maps<br \/>\nEnvironment or servicescape<br \/>\nStakeholder models<br \/>\nProcess maps and customer journeys<br \/>\nTouchpoints<br \/>\nCore competency and brand vision<br \/>\nBroader context for the service design<br \/>\nCompetitors and peers<\/p>\n<p>Synthesize and Construct:<\/p>\n<p>Customer typology (personas) and culture<br \/>\nMapping service ecologies<br \/>\nService moments, string and event concepts (processes)<br \/>\nExperience prototyping through scenarios and enactments<br \/>\nDrafting experience strategies (values, tools, etc. across touchpoints)<br \/>\nService blueprinting<br \/>\nService testing and implementation toward integrated service experiences<\/p>\n<p>I want to get sponsored for life so i could go to events like this!!! Where have all the curious investors gone? : )<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I found this great servic design conference at Carnegie Mellon, through Jan-Christoph my secondary advisor for my thesis and this just makes me want to grab a ticket to the US and go AWOL for 2 days during our exhibition : P I especially like the breakdown that was given which illustrates perfectly the different&hellip; <a class=\"more-link\" href=\"https:\/\/www.designswarm.com\/blog\/2006\/05\/service-design-broken-down\/\">Continue reading <span class=\"screen-reader-text\">Service design broken down<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[49],"tags":[],"class_list":["post-85","post","type-post","status-publish","format-standard","hentry","category-rants","entry"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p41XhY-1n","_links":{"self":[{"href":"https:\/\/www.designswarm.com\/blog\/wp-json\/wp\/v2\/posts\/85","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.designswarm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.designswarm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.designswarm.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.designswarm.com\/blog\/wp-json\/wp\/v2\/comments?post=85"}],"version-history":[{"count":0,"href":"https:\/\/www.designswarm.com\/blog\/wp-json\/wp\/v2\/posts\/85\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.designswarm.com\/blog\/wp-json\/wp\/v2\/media?parent=85"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.designswarm.com\/blog\/wp-json\/wp\/v2\/categories?post=85"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.designswarm.com\/blog\/wp-json\/wp\/v2\/tags?post=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}