{"id":2988,"date":"2023-09-02T16:33:16","date_gmt":"2023-09-02T16:33:16","guid":{"rendered":"https:\/\/www.designswarm.com\/blog\/?p=2988"},"modified":"2023-09-02T16:33:16","modified_gmt":"2023-09-02T16:33:16","slug":"72-questions-on-digital-human-values","status":"publish","type":"post","link":"https:\/\/www.designswarm.com\/blog\/2023\/09\/72-questions-on-digital-human-values\/","title":{"rendered":"72 questions on digital human values"},"content":{"rendered":"

In 2020, the Human Values team at BBC R&D North Lab and I won some funding from <\/span>NESTA<\/span><\/a> to turn their <\/span>Human Values work<\/span><\/a> into practical tools for policy-making. Building on my experience shepherding the London Internet of Things community into developing the <\/span>Better IoT<\/span><\/a> assessment tool, I helped them develop a questionnaire for people building digital tools. <\/span><\/p>\n

The project (and the work done by the team since then) has been shortlisted for a 2023 <\/span>IBC Social Impact Awards<\/span><\/a> so I thought it would be nice to publish the questionnaire in its entirety with their permission.\u00a0<\/span><\/p>\n

The questionnaire interrogates not only someone\u2019s user experience design decisions but the way they run their digital business. Most of the questions are Y\/N type questions but some are more suited for exploratory group discussions. The Human Values were defined by Leanne Kerlin<\/a> and the other\u00a0team members included Suzanne Clarke, Ian Forrester, Jasmine Cox, Michael Evans and Bill Thompson.\u00a0<\/span><\/p>\n

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Achieving goals & Receiving recognition<\/span><\/span><\/p>\n

This section is all about making sure people using your service are able to achieve their goals by supporting them, motivating them and removing distractions. It\u2019s also about how you provide external validation that boosts a person\u2019s self-esteem<\/span><\/p>\n

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  1. Do you use positively phrased language to support people to achieve their goals?<\/span><\/li>\n
  2. Do you have processes in place to help when people get stuck?<\/span><\/li>\n
  3. Do you mitigate against unnecessary distractions?<\/span><\/li>\n
  4. Do you enable people to have manual control of notification tools?<\/span><\/li>\n
  5. Do you design for different levels of engagement for the service or product? (e.g. active, passive, superuser)<\/span><\/li>\n
  6. Do you personalise your service based on the persons\u2019 income, ethnicity, sexual preference, gender or any other protected characteristic (e.g. by the Charter of Human Rights?) Why?<\/span><\/li>\n
  7. Is it clear when recognition\/praise is user or service generated?<\/span><\/li>\n<\/ol>\n

    Workshop questions:<\/span><\/p>\n